My Kubota Support

• Installing My Kubota

  My Kubota is a free app available for iOS and Android from the Apple App Store (iOS) and Google Play Store (Android). Simply click the appropriate link below and download My Kubota today!

  In addition to great features like adding your equipment, browsing attachments and implements compatible with your machine(s), finding how-to guides for self maintenance, keeping track of important documents, and easily connecting with your dealer, My Kubota is THE way to access your WorkSmart Telematics features and data.

  
• Creating a My Kubota user account

  Access to WorkSmart Telematics data is obtained through the free My Kubota app (available on iOS and Android) and requires an authorized My Kubota account. The email address used to create an account in My Kubota must match the ownership email on file for the warranty registration of the machine, and must be verified as a valid email address.

  In addition to accessing WorkSmart Telematics data and features, a My Kubota user account is required for other helpful features in the My Kubota app, such as adding equipment to the equipment list, tracking maintenance of machines, selecting favorite dealers and more.

  Creating a My Kubota Account

  Follow the steps below to quickly create a My Kubota account:

  • Download the free My Kubota app (available in the Apple App Store and Google Play Store)
  • Launch the My Kubota app
  • Click the “Profile” button in My Kubota
  • Select the “Create Account” button
  • Enter email address used for warranty registration at time of purchase (Please contact your dealer if this information needs to be modified or verified)
  • Create and confirm password for My Kubota (password must contain at least eight characters, at least one letter, at least one number, and at least one special character)
  • Enter phone number
  • Click “Create Account”

  Verifying Your My Kubota Email Address

  Once the account is created, the email address must be verified for access to WorkSmart Telematics data. Upon account creation, an email is automatically sent to the user email address provided. Simply open the email and click the button to “Verify Email Address”. This will open a browser window stating that the account has been verified. The browser window can then be closed, and the account has been successfully verified.

   

• Changing your My Kubota account password

  If a user is unable to accurately enter the My Kubota password, the password can be reset. Simply open My Kubota and click “Profile”. Select “Sign In” in the upper right corner, and “Forgot your password?”.

  Follow the directions to reset the My Kubota password and gain access to the My Kubota account.

• Adding your Kubota equipment / attachments / implements

  My Kubota allows a user to add equipment to their Equipment List, for easy access to important resources and features specific to that machine. Adding your equipment is easy, either scan the QR code of the machine, or enter the information manually.

  When entering the serial number manually, most models will accept the last 5 digits of the 17 digit serial number.

  NOTE: Adding equipment to the Equipment List does require a free My Kubota account

  NOTE: WorkSmart Telematics machines will automatically be added to the equipment list of an account created with the email matching the warranty registration email, and telematics data and features are only available to the owner or authorized representative of the machine.

   

• Editing Kubota machine details

  To edit the details of your Kubota equipment, such as the machine name or engine hours, simply click on the machine in the Equipment tab. At the top of the equipment card, click the edit icon (pencil) in the upper right corner, next to the machine image. Enter the desired machine nickname and update the engine hours as needed.

  NOTE: Engine hours cannot be modified on machines with WorkSmart Telematics. This information is provided from the machine directly and will not need to be modified.

• Deleting equipment from My Kubota

  NOTE: Equipment with WorkSmart Telematics is unable to be deleted from the customer’s My Kubota Equipment list.

  To delete non-telematics enabled machines, simply swipe left on the machine to be deleted. For Android devices, this will delete the machine. For iOS, a red button with a trash can icon will appear on the right side of the equipment card. Click the delete button and confirm the deletion.

  NOTE:Equipment with WorkSmart Telematics is unable to be deleted from the My Kubota Equipment list. Removing the equipment after a change of ownership would be performed by the dealer.

   

• Accessing machine / attachment resources

  Find machine-specific resources for your Kubota, at your fingertips. Simply access your machine(s) in the Equipment tab, or browse for available models in the Resources browser. In the equipment card, find useful features such as:

  • WorkSmart Telematics Information and Features

  • Fault Code Lookup

  • Operator’s Manual (available to be saved offline for easy access)

  • Maintenance Guides – walkthroughs of common maintenance items, complete with step by step guides, images, and audio

  • Maintenance Schedule – know what maintenance is needed and at what interval

  • Compatible Attachments – see how you can extend your Kubota by finding compatible attachments and implements, and their resources, that are performance-matched for your Kubota

• Operator Manual

  Rather than keeping track of your Kubota Operator’s Manual, simply access a digital version in the My Kubota app. Available for most of the models produced by Kubota, this resource helps you make the most of your Kubota and keep your Kubota in top-performance shape.

  The Operator’s Manual can also be saved to your device for offline viewing or shared as needed.

   

• Compatible Attachments / Implements

  What else can I do with my Kubota? A Kubota is a very versatile machine, and Kubota has many attachments and implements compatible to extend the use, performance, and function of your Kubota.

  By going into the equipment card or browsing for resources, you can easily view additional attachments and implements that have been performance matched to your Kubota, showing exactly how you can extend your Kubota. See what all you can do with your Kubota!

  NOTE:We are actively working to add more supported attachments and implements. If you can’t find yours, leave feedback in the My Kubota app and we’ll get it added as quickly as possible.

   

• Maintenance Schedule

  What maintenance is needed for my machine? And when? Easily find out by looking at the maintenance schedule for your machine. See all of the maintenance items that are needed at each maintenance interval.

  With WorkSmart Telematics, you can also be notified through My Kubota of the upcoming maintenance that is needed, before the interval arrives.

   

• Maintenance Guides

  How do you perform an oil filter change on your Kubota? Check track tension? Adjust belts as needed? Find detailed instructions, specific to your Kubota, in the Maintenance Guides. Complete with step-by-step instructions, photos, and an audio walkthrough, the Maintenance Guides help you to complete the maintenance needed on your Kubota, at your pace.

  NOTE: Unfortunately, not all Kubota models have self-maintenance guides. Please contact your dealer for maintenance and service-related questions.

   

• Fault Code Lookup

  What does that fault code mean? Why is my machine showing that fault? Get answers easily with the Fault Code Lookup in My Kubota.

  Simply go into your machine Equipment Card, select Fault Code Lookup, and enter the fault code for details.

   

• Accessing Dealer Information

  Find your local dealer quickly, easily, and make it a Favorite to easily access address, contact information, website location, and driving directions. Select “Dealers” in the app and search by city or zip code.

  Easily access your dealer’s website, call from the app, or even find the best way to get to the dealer.

   

• User account / notification settings

  My Kubota allows a user to customize settings for the best user experience. Simply select “Profile”, then “Settings”.

  Metric Units: Metric units can be enabled for users that prefer metric measurements over imperial measurements.
  Language: My Kubota is available in English and French. To change the language, simply change the language settings of the phone.
  Messages: Promotions and announcements can be enabled or disabled.
  Alerts: Important information about your Kubota is sent via alerts. Alerts are driven from machine events, such as Maintenance Due as well as all WorkSmart notifications, such as Geofence and Transport notifications. These alerts are enabled by default, but can be disabled if the user prefers.

• Providing My Kubota feedback

  We are always looking for ways that we can improve and how we can better serve and support our customers, and help them get the most out of their Kubota. Feedback for My Kubota can be provided by clicking “Profile”, then “Report a Problem”.

  This feedback is reviewed regularly so we can provide better service and support for our Kubota family.

WorkSmart Telematics Features & Support

• What is WorkSmart Telematics?

  WorkSmart Telematics is an advanced reporting and processing system for select Kubota equipment models, bringing value to the customer through increased awareness and insight into the performance of their Kubota equipment. WorkSmart Telematics enables an authorized My Kubota user to access the following data elements for a WorkSmart-enabled machine:

  • GPS location
  • Ignition status
  • Ignition hours
  • Battery voltage
  • Engine hours *
  • Engine status *
  • Engine RPM *
  • Fluid levels (i.e. Fuel, DEF) *
  • Operating temperatures *
  • Error codes *

  * model support varies

  Using the My Kubota app, customers are able to track the location of their equipment, view telematics data, create geofences for determined areas of use, and even inhibit the ability to start the equipment. Customers are also able to access digital operator’s manuals, model-specific maintenance information, and how-to videos for common maintenance tasks.

   

• WorkSmart Subscription Term / Pricing

  The purchase of WorkSmart Telematics includes the required hardware along with a three year subscription to the WorkSmart service. For customers with an Orange Protection plan, the WorkSmart Telematics subscription will extend through the base machine warranty period, over the initial three year subscription. Once the initial subscription expires, renewal can be purchased for $100 per year per machine.

• Accessing WorkSmart Telematics data

  WorkSmart Telematics data can be found on the equipment card of telematics-enabled machines. The equipment card can be accessed in My Kubota in the Equipment tab.

  WorkSmart Telematics data includes:

  • Fluid levels
  • Operating temperatures
  • Location Details
  • Restart Inhibit
  • Geofence creation / management
  • And more

   

  NOTE: WorkSmart Telematics features may vary by supported model.

   

• Information available from WorkSmart Telematics

  WorkSmart Telematics enables an authorized My Kubota user to access the following data elements for a WorkSmart-enabled machine:

  • Ignition status
  • Ignition hours
  • Battery voltage
  • Engine hours *
  • Engine status *
  • Engine RPM *
  • Fluid levels (i.e. Fuel, DEF) *
  • Operating temperatures *
  • Error codes *

  * model support varies

  WorkSmart Telematics also includes geofence capabilities and the ability to remotely enable or disable the starting of the machine. In addition to these great features, WorkSmart Telematics keeps you connected to your Kubota with near real-time notification of important events:

  • Geofence entry / exit
  • Fluid level alerts
  • Transport notifications
  • Error codes
  • Maintenance notifications
  • Even when WorkSmart Telematics is disconnected from power

  This all keeps our customers connected to their Kubota.

   

• Creating geofence(s) in My Kubota

  A geofence is a useful feature to create a digital boundary indicating where a machine should be, and to be notified when a machine enters or exits the geofence. Multiple geofences can be created to create multiple zones for notification of entry and exit.

  To create a geofence, open the machine card in the Equipment tab:

  • Select “Geofence” under “WorkSmart Telematics”

  • Click “Add Geofence”

  • Zoom the map as needed and click multiple points to draw the desired area for the fence. Connect the llast dot to the first to enclose the desired area

  • Click “Save” and give the geofence a name for easy identification

  To delete a geofence, simply swipe left on the geofence to be deleted and click the Delete (trash) icon.

   

• Restart Inhibit

  Restart Inhibit is initiated by the My Kubota user changing the state of the machine in the Restart Inhibit section of My Kubota. The signal is sent from the user’s mobile device to the WorkSmart system. Then the WorkSmart Telematics device next checks in, it receives the command to enable or disable the starting of the machine. Commands sent to the WorkSmart Telematics device will only be received at a scheduled update time by the device.

  (*) Restart Inhibit is not available on all WorkSmart-supported models

  Restart Inhibit: Disable Starting

  To disable starting with Restart Inhibit: 

  • Launch the My Kubota app
  • Select the desired machine in the Equipment tab
  • Click “WorkSmart Inhibit Restart”
  • Display will say “Your equipment will start normally”
  • Click “Disable Starting”
  • Click “Continue” to confirm selection
  • Display will read “Sending command to Disable Starter…”. This screen will remain until command has been received by WorkSmart Telematics device.
  • Turn the key to ignition ON for 3-5 seconds. Wait for My Kubota app to refresh.
  • >Display should now read “Your Starter is Disabled”

  Restart Inhibit: Enable Starting

  To enable starting with Restart Inhibit: 

  • Launch the My Kubota app
  • Select the desired machine in the Equipment tab
  • Click “WorkSmart Inhibit Restart”
  • Display will say “Your Starter is Disabled”
  • Click “Enable Starting”
  • Click “Continue” to confirm selection
  • Display will read “Sending command to Enable Starter…”. This screen will remain until command has been received by WorkSmart Telematics device.
  • Turn the key to ignition ON for 3-5 seconds. Wait for My Kubota app to refresh.
  • Display should now read “Your equipment will start normally”

  Best Practices:

  1. If the machine is running and the user desires to inhibit restart, simply enable it in the My Kubota app. While the machine is running, the command will be received. When the machine is shut off, restart inhibit will be enabled and the machine will not start. 
  2. If the machine is off and the user wants to enable restart inhibit (disable starting), simply enable it in the My Kubota app. Turn the machine key to ignition ON for 3-5 seconds, then back off. Restart inhibit should now be enabled and the machine will not start on the next attempt. 
  3. To disable restart inhibit, select the “Enable Starting” command in My Kubota. Turn the machine key to ignition ON for 3-5 seconds, then back off. Restart Inhibit should now be disabled and the machine will start normally on the next attempt.